ASG FAQs
Table of Contents
General Questions
Of course! Our catalog of hot items is available. As a sourcing agent, we help customers find products from China. The items listed in our catalog are examples of what we can source. If you’re interested in something not listed, please let me know. Could you please share your name card? It would be great to get in touch and get to know each other better.
We cover a wide range of product categories as our customers have diverse requests. As a sourcing agent with over 10 years of experience, we have a comprehensive database of trusted suppliers.
Certainly! We are a partner for customers who want to buy from China. We act as their eyes and hands, helping source different items, comparing costs, managing orders, conducting inspections, and arranging shipments. We accept wholesale orders, dropshipping, and customization. All orders come with a 100% guarantee and we prioritize excellent after-sales service.
Yes, indeed! We have established partnerships with over 100 shipping companies. We can offer various shipping options, including express, air, sea, and even train freight. Each method comes with different shipping times and costs.
Dropshipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when you sell a product, you purchase the item from a third party and have it shipped directly to the customer.
Unlike traditional retail, dropshipping eliminates the need for inventory management and upfront investment in stock. Retailers only purchase products from suppliers when they make a sale.
Some benefits include low startup costs, a wide range of products to sell without inventory concerns, and the ability to run the business from anywhere with an internet connection.
Product customization depends on the supplier. Some suppliers offer private labeling or branding options, while others may have restrictions.
Fulfillment by Amazon (FBA) is a service where Amazon handles the storage, packing, and shipping of products on behalf of third-party sellers.
Sellers send their products to Amazon’s fulfillment centers. When an order is placed, Amazon picks, packs, and ships the product to the customer, as well as handles customer service and returns.
Fees include storage fees, fulfillment fees, and additional charges for optional services like labeling and removal of unsold inventory.
Certain categories and products, such as hazardous materials, are restricted or prohibited. Sellers should review Amazon’s guidelines before listing items.
Yes, We provide photo taking service for you. So you can save time for the sample to be sent to you for photo taking.
Order Process
Steps include order creation, confirmation, tracking, and communication, with a focus on accuracy and efficiency.
Utilizing efficient order management systems, clear communication, and monitoring inventory levels are key to ensuring accuracy and timeliness.
Implementing automated order processing systems, optimizing inventory management, and regular performance reviews can streamline the process.
Shipping and Logistics
Most parcels can be tracked by 17track.net.
Optimization involves route planning, choosing cost-effective carriers, leveraging bulk shipping, and implementing efficient warehouse management systems.
Challenges include customs delays, documentation issues, and varying regulations. Overcoming these requires thorough research, compliance management, and reliable logistics partners.
Technical Support
Quick identification of issues, open communication with suppliers, and implementing robust problem-solving processes are essential in addressing technical issues promptly.
Businesses typically honor warranties, provide clear instructions for returns or replacements, and collaborate with suppliers to ensure customers receive timely technical support after sales.
Utilizing digital communication tools, having dedicated points of contact, and establishing regular meetings contribute to effective communication channels for technical assistance.
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